Privacy Policy

& HIPAA Notice of Privacy Practices

Effective Date: 7/1/25

The Alder Collective respects your privacy and is committed to protecting your personal information and health information. This Privacy Policy explains how we collect, use, and protect information when you use our website, services, or engage with us as a patient/client.

We comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), along with other applicable privacy laws (such as GDPR or CCPA, where applicable).

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email, phone number, billing and payment details.

  • Health Information (PHI): Information related to your health, treatment, or payment for healthcare services, as protected under HIPAA.

  • Usage Information: IP address, browser type, and how you interact with our website.

  • Cookies & Tracking Data: Used to improve website experience and analyze traffic.

2. How We Use Your Information

We may use your information for:

Healthcare & HIPAA-Regulated Uses

  • Treatment: To provide, coordinate, or manage your healthcare.

  • Payment: To bill for services and collect payment.

  • Healthcare Operations: For internal administration, quality assurance, and staff training.

  • As Required by Law: To comply with applicable laws and regulations.

Website & Business Uses

  • Provide and improve our website and services.

  • Respond to inquiries and customer support requests.

  • Send updates, newsletters, or marketing communications (with your consent).

  • Analyze site usage and improve user experience.

SMS messages will inform the recipient:

  • no mobile information will be shared with third parties / affiliates for marketing/ promotional purposes

  • all the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

  • they are consenting to receive messages from the business

  • their personal info will not be shared with third parties for marketing purposes

  • message frequency (number of messages/month/week/etc., frequency varies, or recurring messages)

  • they may reply STOP (or other keywords) to opt-out of future messaging

  • they may reply HELP for more information

  • message and data rates may apply

3. How We Share Your Information

We do not sell your personal or health information. We may share information only with:

  • Service Providers: Vendors who help us operate (payment processors, hosting providers, IT support).

  • Legal Authorities: If required by law, subpoena, or court order.

  • Public Health & Safety: To prevent or control disease or protect against serious health threats.

4. HIPAA Rights: Your Health Information

You have the right to:

  • Access & Copies: Request a copy of your health records.

  • Amendments: Request corrections to your health information.

  • Restrictions: Ask us to limit certain uses/disclosures.

  • Confidential Communications: Request we contact you at a specific address or phone number.

  • Accounting of Disclosures: Request a list of certain disclosures of your information.

  • Paper Copy: Request a paper copy of this notice at any time.

We will not use or share your health information for marketing or fundraising without your written authorization.

5. Data Security

We use administrative, physical, and technical safeguards to protect your personal and health information. However, no method of online transmission or storage is 100% secure.

6. Cookies & Tracking

Our website may use cookies and similar technologies to improve functionality, personalize content, and analyze site traffic. You can disable cookies in your browser settings if you prefer.

7. Data Retention

  • Health Information: Retained as required by federal and state law.

  • Personal/Website Data: Retained only as long as necessary for business and legal purposes.

8. Your Choices

  • You may opt out of marketing communications at any time.

  • You can request deletion of your website-related personal information (subject to legal obligations).

  • For health information, certain records may need to be retained to comply with healthcare regulations.

9. Updates to This Policy

We may update this Privacy Policy & HIPAA Notice from time to time. The latest version will always be posted on our website with an updated effective date.

10. Contact Information

If you have questions about this policy, or wish to exercise your rights, please contact:

The Alder Collective
119 W Main St, Enterprise OR 97828
541-512-6968
aldercollective@proton.me

You may also file a complaint with the U.S. Department of Health & Human Services, Office for Civil Rights if you believe your rights have been violated. We will not retaliate against you for filing a complaint.